Return / Refund Policy
Because AnswersNation does not collect any upfront fee or advance during the initial 3–6 month engagement period, there is generally nothing to refund at that stage. This policy explains how refunds are handled once a paid commercial agreement — profit share, retainer or otherwise — is in effect.
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Overview
As set out in our Process, AnswersNation does not charge any upfront fee, advance, or monthly retainer during the initial engagement period. As no payment is collected during this period, no refund is applicable to it.
This Refund Policy applies only once a paid commercial agreement — such as a fixed monthly retainer or a profit-share arrangement with periodic settlement — has been mutually agreed and documented.
Applicability
This policy applies to fees paid directly to AnswersNation under a signed or written commercial agreement. It does not apply to third-party costs such as advertising spend already deployed to platforms like Google Ads or Meta, domain or hosting purchases made on your behalf, or software subscriptions procured at your direction, which are generally non-refundable once incurred.
Refund Eligibility for Retainer Payments
If a retainer payment has been collected for a period of work that AnswersNation is subsequently unable to deliver (for example, due to an error on our part), the unearned portion of that payment is eligible for a refund or credit, at your preference.
Refund requests should be raised within 15 days of the relevant invoice or payment date.
Non-Refundable Items
Amounts already spent on third-party advertising platforms on your behalf, one-time setup or development work that has been fully delivered, and any success-based profit-share amount tied to revenue already generated, are generally non-refundable, as the corresponding value has already been delivered or committed.
Profit Share Adjustments
Where fees are structured as a share of profit, any discrepancy in reported revenue or profit figures will be reviewed jointly using the transparent reporting provided under the engagement, and adjusted in the following settlement cycle rather than through a traditional refund process.
How to Request a Review
To request a refund or raise a billing concern, email marketing@answersnation.com with your business name, the invoice or payment reference, and a description of the issue. We aim to acknowledge all such requests within 2 business days.
Processing Time
Approved refunds are typically processed within 7–14 business days of approval, using the original method of payment where possible.
Believe a charge on your account needs review?
Tell us the specifics and we'll look into it personally — we'd rather resolve it directly than have you escalate it.