Return / Refund Policy
This policy explains how refunds work for the AI Visibility Audit and for monthly programs. We aim to be fair and clear: you pay for work, and you get work — and where we fail to deliver, we make it right.
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Overview
AnswersNation charges a one-time fee for the AI Visibility Audit and a monthly fee, invoiced in advance, for ongoing programs. This policy explains when fees are refundable.
Because AI search outcomes cannot be guaranteed, dissatisfaction with results alone is not a basis for refund. We handle that through the 90-day scorecard review described below.
AI Visibility Audit Fee
The audit fee is refundable in full if you cancel in writing before audit work begins. Once work has started, the fee is non-refundable, because the work is performed by a senior strategist from the outset.
If we fail to deliver the audit within the timeframe confirmed to you for reasons within our control, you may request a full refund.
If you sign a monthly program within 14 days of your audit walkthrough, the audit fee is credited in full against your first month's fee.
Monthly Program Fees
Monthly fees are charged in advance for the scope agreed. If a retainer payment has been collected for work that we subsequently fail to deliver because of an error on our part, the unearned portion is eligible for a refund or credit, at your preference.
Refund requests should be raised within 15 days of the relevant invoice or payment date.
90-Day Scorecard Review
At the end of your first 90 days we review the scorecard with you against your day-one baseline. If results are below what the agreed scope should reasonably deliver, we will work with you to adjust the plan. You may also end the program in line with our Cancellation Policy.
Non-Refundable Items
Amounts already spent on third-party advertising platforms, placement or publication fees already incurred, software subscriptions procured at your direction, and work that has been fully delivered are non-refundable.
How to Request a Review
To request a refund or raise a billing concern, email marketing@answersnation.com with your business name, the invoice or payment reference and a description of the issue. We aim to acknowledge all such requests within 2 business days.
Processing Time
Approved refunds are typically processed within 7–14 business days of approval, using the original method of payment where possible.
Believe a charge on your account needs review?
Tell us the specifics and we'll look into it personally — we'd rather resolve it directly than have you escalate it.