Our growth plan is free. Here's how refunds work once a paid engagement is underway.
Completing our online funnel, speaking with us on WhatsApp or by phone, and receiving a growth plan are all free of charge and carry no payment obligation. Because nothing is charged for this step, no refund is applicable to it.
Once a paid engagement begins, agency or retainer fees for a completed work period (for example, a month in which strategy, campaign management, or reporting work has been carried out) are generally non-refundable, since they represent time and expertise already delivered. Where a client terminates within the first 30 days of a new engagement, before any material work has commenced, a partial refund may be considered at AnswersNation's discretion.
Advertising budgets deployed to Google, Meta, or other platforms are subject to the refund and billing policies of those respective platforms, not of AnswersNation. Where ad spend is funded by the client into an agency-managed account, unspent, undeployed balances may be returned or reallocated as agreed in the engagement terms; amounts already spent with a platform are not recoverable by AnswersNation.
If you terminate an ongoing engagement, fees for work already completed are non-refundable. Any pre-paid amount for work not yet performed will be assessed in line with the notice period and terms in your specific service agreement.
If you believe an invoice is incorrect, please raise the matter with us in writing within 7 days of the invoice date so we can review it together. We'd rather resolve a billing concern directly than have it turn into a dispute.
Please contact us at marketing@answersnation.com or call/WhatsApp +91-9810741164 with your name, invoice or reference number, and a short description of the issue.
Get a free growth plan in a few minutes, or WhatsApp us directly at +91-9810741164.